East London and City Local Optical Committee
My Local Optician

Tower Hamlets Local Services

Sight Loss Pathways:

Stage 1
Local eye health campaigns promote eye-health awareness and encourage you to visit your local Optician.
• GP’s in your area (www.nhs.uk/ServiceSearch/GP/LocationSearch/4)
• Local Opticians (includes domiciliary) (www.mylocaloptician.co.uk)
• Enhanced eye checks for people with Learning Disabilities: SeeAbility
T: 013 7275 5066   E: myeyecare@seeability.org
• Information on opticians that monitor specific eye conditions and low vision. Local Optical Committee (LOC) East London & City
E: admin@elcloc.org. www.elcloc.org.
• Local Optical Committee Support Unit (LOCSU) (www.locsu.co.uk)

Stage 2
You, a family member or carer raises concerns about your sight,
Your optometrist (optician) notes abnormality during regular eye test, OR
Your GP suspects loss of vision.

Stage 3
Wherever possible your optician treats and/or monitors your eye condition OR… You or a professional refers you to an Ophthalmologist or community low vision clinic who diagnoses your eye condition and issues you with a Certificate of Visual Impairment (CVI) appropriate to your eye condition.
• Royal London Hospital: T: 020 7377 7000  (Switchboard)
• Moorfields Eye Hospital: 020 7253 3411 info@moorfields.nhs.uk

Stage 4
You receive treatment. Most sight loss is treatable and preventable. Early treatment can make the difference.
If significant sight loss is permanent your ophthalmologist should issue a Certificate of Visual Impairment (CVI) appropriate to your eye condition.

Stage 5
A professional refers you to meet your Eye Care Liaison Officer (ECLO) who guides you through the next stages. 
Moorfields ECLO: T: 0207 566 2385
Royal London Children’s Clinic:  Advice & Information Service
 T: 07794 397223.E: Gill.Levy@bartshealth.nhs.uk

Stage 6
You can register as blind or partially sighted, and /or
You, your carer, your advocate are advised on benefits/support available and how to access them.
• Registration: The benefits of registration: 0303 123 999 (RNIB Helpline) (www.rnib.org.uk/livingwithsightloss/registeringsightloss/pages/registration_benefits.aspx)
• Payments and Benefits Advice Service: Local Link T:  020 7001 2175
E: local-link@real.org.uk

Stage 7
Your specific needs are assessed (Specialist assessment of Visual Impairment social care).
• Adult Sensory Team: Sight & Hearing Service T: 020 7364 6953
E: sensory@towerhamlets.gov.uk
• Children’s Vision Impairment Services. T: 020 7364 6321
E: lorna.paterson@towerhamlets.gov.uk

Stage 8
Following assessment and eligibility:
You begin rehabilitation with local sensory team,
Day-to-day community social care begins,
Carers receive respite care.
• Carers Centre Tower Hamlets: T: 020 7790 1765
• Carers Direct Hotline: T: 0808 802 0202

Stage 9
You are enabled to live an active, independent, and fulfilling life.
• Local user led support and activity group: Beyond Barriers
T: 07956 510008  E: ashrafia1@btinternet.com
• East London Vision (ELVis): T: 020 3697 6464
E: enquiries@eastlondonvision.org.uk
• RNIB Sightline Directory – a comprehensive online database of VI services. Enter postcode and it lists services in the area: (www.sightlinedirectory.org.uk)

Created by London Visual Impairment Forum (LVIF)  (September 2014)
T: 07875 541155  E: Sharon.schaffer@lvif.co.uk


Wider Avenues of Support
For Vision Impairment

Thomas Pocklington Trust 
020 8995 0880    info@pocklington-trust.org.uk
Housing and support for people with sight loss, including Research, Tele, Email & Link-Up Befriending schemes.

Seeability 
01372 755 000   enquiries@seeability.org
Provides support for people who are visually impaired but also have other disabilities, such as mental health problems, mobility impairment or learning disabilities.

Sense
0300 330 9256 or 020 7520 0972 info@sense.org.uk
Textphone: 0300 330 9256 or 020 7520 0972
A national charity supporting and campaigning for deafblind people

RNIB (Royal National Institute of Blind People)
0303 123 9999   helpline@rnib.org.uk
Offers a telephone counselling service for those having difficulties coming to come to terms with their sight loss, as well as a wealth of practical information for parents, carers and the visually impaired people,

RLSB  (Royal London Society for Blind People)
020 7808 6170   enquiries@rlsb.org.uk
Focuses particularly on supporting the education and skill development of blind and partially sighted young people in London.

Partially Sighted Society 
0844 477 4966   info@partsight.org.uk
Provides equipment (such as magnifiers) and information (on matters such as lighting) for individuals to make the most of their remaining sight.

Macular Society
01264 350 551   info@macularsociety.org
Offers support and information on macular disease and central vision loss, and has branches throughout UK

Guide Dogs (inc. Blind Children UK):
0118 983 5555   guidedogs@guidedogs.org.uk
Organises and trains dogs for the visual impaired, as a charity their primary interest lies in enabling the mobility of the visually impaired.

Deaf Blind UK
Tel/Textphone: 01733 358 100 info@deafblind.org.uk
Specialises in supporting those experiencing dual sensory loss, in particular in enabling deaf blind individuals to communicate and express themselves to the wider world. 

Blind Veterans UK
020 7723 5021/0800 389 7979  information@blindveterans.org.uk
www.noonealone.org.uk
Provides physical and emotional support for ex-service men and women to enable them to live as independently as possible.

Blind Children UK
0800 781 1444  services@blindchildrenuk.org
Helping children and young people with visual impairment

BlindAid
020 7403 6184  enquires@blindaid.org.uk
Home visiting service, telephone befriending and annual events for people with a visual impairment in the 13 inner London boroughs.

ACTION for Blind People
020 7635 4800   helpline@rnib.org.uk
Provides practical information for people with visual impairment, as well as information and the contact details for local groups and services. It is part of the RNIB Group.

Created by London Visual Impairment Forum (LVIF)  (SEPT 2014)
T: 07875 541155  E: Sharon.schaffer@lvif.co.uk